Terms and Conditions

Last Updated: October 3, 2026

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING ANY PRODUCTS OR SERVICES.

By using the website, you signify your consent to these Terms of Use. If you do not agree to these Terms of Use, please do not use the website.

Your access to and use of this website, as well as all related websites and applications operated by Silent Partner Co (a trade name of The Closing Suite LLC, a Virginia limited liability company), including silentpartnerco.com, the No Surprises app, and the website of Sheika Luc (collectively, the “Site”), is subject to the following terms and conditions (“Terms of Use”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, these Terms of Use and acknowledge that any other agreements between you and the Site are superseded and of no force or effect, except for a signed services agreement between you and the Company, which controls for the services it covers.

As used herein, the “Company,” “we,” “us,” or “our” refers to The Closing Suite LLC, doing business as Silent Partner Co.

1. Age Requirement

You must be at least eighteen (18) years of age to use this Site or purchase any products or services. By using the Site, you represent and warrant that you are at least 18 years old. If you are under 18, you may not use the Site or purchase any products or services.

2. License and Content

You agree that the Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing (collectively referred to as the “Content”), are maintained for your personal use and information by the Company and are the property of the Company and/or its third-party providers. You agree that such Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site, excluding only the materials you provide. Subject to your compliance with these Terms of Use, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes. No Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.

3. Copyright

All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used except as provided in these Terms of Use.

4. Trademarks and Intellectual Property

All trade names, trademarks, and images and biographical information of people used in the Content and contained in the Site, are either the property of, or used with permission by, the Company. The use of Content by you is strictly prohibited unless specifically permitted by these Terms of Use. Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third-party owner. The Company respects the copyright, trademark and all other intellectual property rights of others. The Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify the Company at 8401 Maryland Dr. #6635, Richmond, VA 23294. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.

5. Accuracy of Information

While the Company uses reasonable efforts to include accurate and up-to-date information in the Site, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Site.

6. Communications and Consent

When you register with the Company and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email. You may unsubscribe from promotional emails at any time. You may not opt out of emails needed to deliver what you purchased, such as receipts, sign-in links, and renewal notices.

7. Your Content and Your Feedback

Information you save in the No Surprises app, including children’s nicknames, school dates, plans, notes, checklist answers, and voice memos, and any documents you send the Company for a session or a project (“Your Content”), remain yours. You grant the Company permission to store and use Your Content only to provide the products and services you purchased, as described in the Privacy Policy. The Company does not claim ownership of Your Content.

If you send comments or suggestions about the Site or the Company’s products to the Company, including feedback shared in a Founder’s Circle conversation, the Company may use those comments and suggestions to improve its products and services without any acknowledgment or compensation to you. The Company will not publish your feedback with your name without your permission.

8. Accounts

You sign in to the No Surprises app with a link sent to your email address. You are responsible for keeping your email account secure and for activity that takes place under your access.

One purchase of No Surprises covers one family. The purchaser may invite up to three additional adults to the family’s account, for a total of four. Invited adults can see and change the family’s shared information. Voice memos can be played only by the adult who recorded them. The purchaser is responsible for whom they invite and may remove an invited adult at any time.

You agree to enter only information about children for whom you are a parent or legal guardian, or whose parent or legal guardian has given you permission.

9. Third-Party Platforms and Services

The Company uses third-party services to operate the Site and deliver its products and services, including Stripe for payments, Calendly for scheduling, Google Meet and Zoom for calls, and Lovable for hosting. Your use of those services is subject to their own terms and policies in addition to these Terms of Use. The Company is not responsible for the functionality, availability, or policies of any third-party service.

10. Security

The Company shall use commercially reasonable efforts to restrict unauthorized access to our data and files. However no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify, or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.

11. Privacy

The Company will not intentionally disclose any personally identifying information about you to third parties, except as described in the Company’s Privacy Policy, or where the Company, in good faith, believes such disclosure is necessary to comply with the law or enforce these Terms of Use. By using the Site, you signify your acceptance of the Company’s Privacy Policy. If you do not agree with this Privacy Policy, in whole or part, please do not use this Site.

12. Payment, Renewal, Refunds, and Cancellation

You agree that you will pay for all products and services you purchase through the Company. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING THE COMPANY WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. Payments are processed by Stripe. Prices are shown in U.S. dollars at checkout.

No Surprises: yearly access and automatic renewal

No Surprises is sold as one year of access to the app. Your year begins on the day you purchase.

YOUR ACCESS RENEWS AUTOMATICALLY EACH YEAR, AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT YEARLY PRICE ON EACH ANNIVERSARY OF YOUR PURCHASE, UNTIL YOU CANCEL.

The Company will send a reminder to the email address on your account before each yearly renewal.

You may cancel at any time from the app under “Manage billing,” or by emailing sheika.luc@silentpartnerco.com. When you cancel, you will not be charged again, and your access continues until the end of the year you have already paid for. The information you saved is kept so that it is available if you return, unless you ask the Company to delete it.

ALL SALES OF NO SURPRISES ARE FINAL. THE COMPANY DOES NOT OFFER REFUNDS OR CREDITS FOR A YEAR THAT HAS BEGUN, INCLUDING AFTER A RENEWAL, EXCEPT WHERE REQUIRED BY LAW. If technical problems on the Company’s side prevent you from accessing the app for an extended period, your exclusive remedy is, at the Company’s choice, an extension of your access or a refund of the price paid for the affected period.

If the Company changes the yearly price, it will notify you by email at least thirty (30) days before your next renewal. The new price applies from that renewal unless you cancel first.

Founding Members

A “Founding Member” is a purchaser who buys No Surprises while the Founding Member offer is open, as stated on the Site at the time of purchase. A Founding Member’s yearly price remains the price paid at purchase for as long as their access renews without interruption. If a Founding Member cancels, or a renewal payment fails and is not resolved within thirty (30) days, Founding Member status ends, and any later purchase is at the then-current price.

Founding Members are invited to the Founder’s Circle, a live group conversation hosted by the Company twice a year. Dates are set by the Company. The Founder’s Circle is a group conversation about the product. It is not individual advice about any child, and no refund or credit is given for a conversation a member does not attend.

The Close Read and other individual sessions

The Close Read is a single 45-minute session. Payment is due at booking. You agree to send the document you want reviewed at least two (2) days before your session. If the Company has not received it by then, the Company may reschedule the session to a later time.

All consulting and service sessions purchased through the Company are non-refundable. If you need to cancel or move a scheduled session, you must email sheika.luc@silentpartnerco.com with the subject line “CALL CANCELLATION – [date & time of your call]” no less than forty-eight (48) hours before your scheduled session. If you cancel more than 48 hours in advance, you will receive a credit for the full value of that session, which may be applied toward a future session and must be redeemed within ninety (90) days of issuance. Credits not redeemed within 90 days will expire and have no further value. If you do not show up to your session or cancel within 48 hours of your scheduled session, you forfeit the session in full and no credit will be issued.

For multi-session packages, unused sessions may be converted to credits subject to the same 90-day redemption window described above.

The Handoff, The Priority Intervention, and The Retainer

These services are delivered under a written proposal or services agreement between you and the Company, which sets the scope, price, and payment schedule. If that agreement and these Terms of Use conflict, the agreement controls. Unless that agreement says otherwise, fees for work already performed are non-refundable.

Company-initiated cancellations

In the event the Company must cancel a scheduled session, the Company will, at the client’s choice, provide a full refund, reschedule the session at a mutually agreeable time, or issue a credit for the full value of the session. Credits issued under this provision are subject to the same 90-day redemption period.

Price changes

Prices for products and services offered by the Company may change at any time, and the Company does not provide price protection or refunds in the event of a price reduction or promotional offering.

13. Educational Information

The No Surprises app, The Close Read, and the Company’s other education-related content provide general educational information and the Company’s professional perspective. They are not legal, medical, psychological, or special education advice, and they do not replace your child’s school, teachers, or licensed professionals. The Company does not evaluate, diagnose, or assess any child. Decisions about your child’s education are yours to make.

The grade-level checklist in the app reproduces the Common Core State Standards as a reference for families. Your child’s school may use different standards or a different curriculum. The standards are © Copyright 2010. National Governors Association Center for Best Practices and Council of Chief State School Officers. All rights reserved. The examples of what a standard may look like at home are written by the Company and are not part of the standards.

14. Disclaimer of Warranties and Limitation of Liability

NEITHER THE COMPANY NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR MAINTAINING THE SITE AND/OR ANY CONTENT ON THE SITE SHALL BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO OR USE OF THE SITE. WITHOUT LIMITING THE FOREGOING, ALL CONTENT ON THE SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THE SITE, THE RESULTS OF THE USE OF SUCH MATERIALS, THE SUITABILITY OF SUCH MATERIALS FOR ANY USER’S NEEDS OR THE LIKELIHOOD THAT THEIR USE WILL MEET ANY USER’S EXPECTATIONS, OR THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR CORRECTION.

THE COMPANY DOES NOT WARRANT OR GUARANTEE ANY PARTICULAR OUTCOME FOR YOU OR YOUR CHILD, INCLUDING ANY ACADEMIC RESULT, SCHOOL DECISION, OR SERVICE PROVIDED BY A SCHOOL.

THE COMPANY DOES NOT WARRANT THAT USE OF THE MATERIALS WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE, THE CONTENT, AND/OR THE MATERIALS AVAILABLE ON THIS SITE ARE FREE FROM BUGS OR VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY FOR THE COST OF ALL NECESSARY REPAIRS OR CORRECTIONS.

Please note that the applicable jurisdiction may not allow the exclusion of implied warranties. Some of the above exclusions may thus not apply to you.

15. Third-Party Service Provider Liability

THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY PERFORMANCE OR SERVICE PROBLEMS CAUSED BY ANY THIRD-PARTY WEBSITE OR THIRD-PARTY SERVICE PROVIDER (INCLUDING, FOR EXAMPLE, YOUR WEB SERVICE PROVIDER, STRIPE PAYMENT SERVICES, CALENDLY, LOVABLE, YOUR SOFTWARE AND/OR ANY UPDATES OR UPGRADES TO THAT SOFTWARE). ANY SUCH PROBLEM SHALL BE GOVERNED SOLELY BY THE AGREEMENT BETWEEN YOU AND THAT PROVIDER. THE COMPANY RESERVES THE RIGHT TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER THE COMPANY IS RESPONSIBLE FOR ANY SUCH MALFUNCTION OR DISRUPTION. THE COMPANY ALSO RESERVES THE RIGHT TO LIMIT YOUR USE OF THE SITE AND/OR THE CONTENT OR TO TERMINATE YOUR ACCOUNT SHOULD THE COMPANY DETERMINE THAT YOU HAVE VIOLATED THESE TERMS OF USE, OR THAT YOU HAVE VIOLATED ANY OTHER RULES OR CONDITIONS OF THE COMPANY. THE COMPANY RESERVES THE RIGHT TO REFUSE ACCESS TO THE SITE AND/OR THE COMPANY’S CONTENT, PRODUCTS AND/OR SERVICES TO ANYONE IN ITS SOLE DISCRETION.

16. Limitation of Damages

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR NOT, INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF PROPERTY, EQUIPMENT, INFORMATION OR DATA, LOSS OF PROFITS, REVENUE OR GOODWILL, COST OF CAPITAL, COST OF REPLACEMENT SERVICES, OR CLAIMS FOR SERVICE INTERRUPTIONS OR TRANSMISSION PROBLEMS, OCCASIONED BY ANY DEFECT IN THE SITE, THE CONTENT, AND/OR RELATED MATERIALS, THE INABILITY TO USE SERVICES PROVIDED HEREUNDER OR ANY OTHER CAUSE WHATSOEVER WITH RESPECT THERETO, REGARDLESS OF THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF THE COMPANY HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.

17. Indemnification

You agree to indemnify and hold the Company and each of its directors, officers, members, employees, and agents, harmless from any and all liabilities, claims, damages and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through the Site, (iv) your use of the Site or any services that the Company may provide via the Site, and (v) your conduct in connection with the Site or the services or with other users of the Site or the services. The Company reserves the right to assume the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such an event, you shall provide the Company with such cooperation as is reasonably requested by the Company.

18. Third-Party Beneficiaries

The provisions of these Terms of Use are for the benefit of the Company, its subsidiaries, affiliates and its third-party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.

19. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Use or your use of the Site, the parties agree to first attempt to resolve the matter through informal negotiation. You agree to contact the Company at sheika.luc@silentpartnerco.com to initiate such negotiation before pursuing any formal legal action. The parties shall have thirty (30) days from the date of the initial written notice to attempt to resolve the dispute informally. If the dispute cannot be resolved through informal negotiation within that period, either party may proceed with legal action as set forth in Section 20 below.

20. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to any principles of conflicts of law. You further submit to the exclusive jurisdiction of the state and federal courts located in the Commonwealth of Virginia. If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

21. Modifications

These Terms of Use may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms of Use. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes. If a change affects the price or renewal terms of a purchase you have already made, the Company will notify you by email before the change takes effect.

22. Contact Information

If you have any questions about these Terms of Use, please contact:

The Closing Suite LLC d/b/a Silent Partner Co
8401 Maryland Dr. #6635
Richmond, VA 23294
Email: sheika.luc@silentpartnerco.com